Refund Policy

Every Rinn piece is made to order, crafted just for you. Because of this, made-to-order and personalised pieces are final sale. Even so, we want your piece to feel perfect, so we offer a little more.

Complimentary resizing

We offer complimentary resizing within 30 days of delivery. Just reach out and we'll arrange it for you.

Exchanges

We're happy to arrange an exchange for store credit within 14 days of delivery on non-personalised pieces. Items must be unworn, undamaged, and returned in their original packaging with all documentation and certification included.

Final sale

Personalised and engraved pieces are made uniquely for you and cannot be exchanged or returned.

How to start a resizing or exchange

Email hello@rinn.sg with your order number and what you'd like to do, and we'll confirm and send instructions. Original shipping costs are non-refundable.

Damaged or faulty items

If your piece arrives damaged or not as it should be, contact us within 7 days of delivery at hello@rinn.sg with photos, and we'll make it right at no cost to you.